Service 03 — Facebook and WhatsApp
Follow-up that stays on the script you wrote.
Comments, lead forms, and WhatsApp threads get a first reply from language you approved. Quiet hours are respected. A complaint, a refund, or an unknown question waits for a person.
What the first workflow covers
- A first reply, not a blastNew comments and WhatsApp messages are answered from a short set of intents you define.
- Leads land in a queueFacebook lead forms and click-to-WhatsApp chats are logged with the question that started them.
- Appointments when the intent is clearIf someone asks for a time, the reply can offer open slots. It does not invent availability.
- Campaigns stay explicitBroadcasts go out only as a campaign you start. There is no standing permission to message the whole list.
How a build runs
- 01We collect the replies you are proud of and the ones that should never send.
- 02We connect the page, ads lead forms, and WhatsApp Business number you choose.
- 03We shadow a week of conversations and adjust the gates.
- 04You keep takeover. We leave the phrase list and the hours in the runbook.
Kept with you
- We do not run ad spend or change budgets.
- We do not message people outside the hours and intents you set.
- Sensitive conversations — complaints, medical, legal, billing — always escalate.
Request this workflow
Tell us what should run without you
We reply by email. Customer messages stay off until you approve the rules.